Terms and Conditions:
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Skycandle, its franchisor, affiliates and partners. Introduction:
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Skycandle of any unauthorized use of your password or account or any other breach of security to skycandle, and (b) ensure that you log out from your account at the end of each session. Skycandle cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.
Skycandle provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as candles, sky lanterns and home decor items from various fashion and lifestyle brands. (Collectively, "Products"). Upon placing an order, Skycandle shall ship the product to you and be entitled to its payment for the Services.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Skycandle.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Skycandle’s discretion.
Title and risk of loss for all products ordered by you shall pass on to you upon kycandle.in's shipment to the shipping carrier.
Skycandle will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Skycandle reserves the right to cancel the order(s) at its discretion. An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to 1. bad weather 2. flight delays 3. political disruptions 4. other unforeseen circumstances In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities".
Returns and Exchange conditions:
Skycandle will accept Return or Exchange only if the following conditions are met.
Limitation on refund amount for courier charges:
If the customer wants to instant return or return within 7 days, and Skycandle does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to [email protected] and Skycandle will refund the amount. Skycandle will refund the courier slip amount or INR 160 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 160 per kg for items being returned.
Limitation on refund amount for courier charges
Please do collect the RVP slip/Written confirmation from the Courier Company that the RVP has been done for a particular shipment/order. RVP slip to be produced in case of discrepancy between customer and our logistics partner In case of any discrepancy in the status of reverse pick up of a product, (where the customer claims the product has been returned, while our system suggests otherwise) refund will be initiated only if the customer successfully furnishes the RVP slip given at the time of the pickup. A fresh order dispatch in case of replacements will be initiated by skycandle only after the damaged product get received by team.
In case of exchange request placed by the customer, the exchange will be done on special price of the item(s) not on MRP.
Unauthorized Charges on your card:
If you see charges on your credit/debit card for purchases made on Skycandle, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Skycandle to begin an investigation.
Cancellation of Fraudulent/Loss to business Orders:
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Skycandle reserves the right to cancel all past, pending and future orders without any liability. Skycandle also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
The customer may be considered loss to business if any of the following scenarios are met:
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
What we do about mispricing
Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Product Review Guidelines