Ans: For any return order, you can place a query at our site through sending an email at email@example.com. In case of delay, you can contact us via phone. We will guide you further.
Ans: We would like to inform you that refund will be initiated after your product reached back to our warehouse. For more information about our refund policy, you can visit our website, www.skycandle.com. Within 7-8 working days, your money will reflect in your account.
Ans: In case of returns, you need to contact us within 7 days after delivery of the product at your doorstep. Consumable items like Aroma Oils, Sky Lanterns, Mop and T-light Candles are not covered in Return/ Refund Policy.
Ans: For any return order, you can place a query at our site through sending an email at firstname.lastname@example.org. In case of delay, you can contact us via phone. We will guide you further.
Ans: For any return order, you will require to send an email to us attaching a copy of your invoice.
Ans: In case you received your product in a damaged or defective condition, then try using our Replacement Guarantee option to get a brand new replacement of your product at free of cost. However, replacement is not possible if the product goes out of stock. In such case, we will give you refund. For further information, you may visit this link, https://www.skycandle.com/return-refund
Ans: You need to drop a mail at email@example.com for the same. We shall then coordinate with the courier partner to confirm your payment. Once confirmed, you will be contacted by our team.