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Ans: You can track your order online by clicking the below mentioned link at our website. Kindly let us know if you face any difficulties further.
Ans: You will receive an email confirmation from us once your order will be confirmed. The same will contain the details of your order ID, your purchase order and the scheduled delivery time. You will also be notified when your item will be shipped along with a unique tracking number.
Ans: We would like to tell you that in order to cancel an order, you must visit our website where you will see a particular cancel order section in extreme below. You will need to fill out the details given there and your cancel order will be placed. Else, you can simply drop an email at info@skycandle.com
Ans: Let us inform you that you cannot see promotions in MY ORDER tab. To see our promotions, you need to login your Skycandle account.
Ans: For any return order, you can place a query at our site through sending an email at info@skycandle.in. In case of delay, you can contact us via phone. We will guide you further.
Ans: We would like to inform you that refund will be initiated after your product reached back to our warehouse. For more information about our refund policy, you can visit our website, www.skycandle.com. Within 7-8 working days, your money will reflect in your account.
Ans: In case of returns, you need to contact us within 7 days after delivery of the product at your doorstep. Consumable items like Aroma Oils, Sky Lanterns, Mop and T-light Candles are not covered in Return/ Refund Policy.
Ans: For any return order, you can place a query at our site through sending an email at info@skycandle.com. In case of delay, you can contact us via phone. We will guide you further.
Ans: For any return order, you will require to send an email to us attaching a copy of your invoice.
Ans: In case you received your product in a damaged or defective condition, then try using our Replacement Guarantee option to get a brand new replacement of your product at free of cost. However, replacement is not possible if the product goes out of stock. In such case, we will give you refund. For further information, you may visit this link, https://www.skycandle.com/return-refund
Ans: You need to drop a mail at info@skycandle.com for the same. We shall then coordinate with the courier partner to confirm your payment. Once confirmed, you will be contacted by our team.
Ans: You will be intimated through a conformation mail when your order will be shipped.
Ans: You will be intimated through an email when your order will be confirmed.
Ans: We would like to inform you that our expected delivery time is between 7 to 8 working days. However, we assure your dispatch in 24-48 hours from our warehouse.
Ans: You will be intimated through an email along with a screenshot of your courier tracking details.
Ans: In case any product goes out of stock, you will require to communicate with us through an email about the same. Our concerned team will revert back to you immediately.
Ans: Currently we don’t have any such facility available with us. You are requested to place an order.
Ans: We follow a hassle free delivery policy and accept cash on delivery and all other online payment transactions done through credit card, debit card, paytm wallet.
Ans: Currently we do not have E gift voucher facility for our customers. Instead of that, you can avail our coupon facility for all your purchase.
Ans: In order to apply for a coupon, you need to visit this link at our website, https://www.skycandle.com/checkout/cart/. Here you will see a section called ‘discount coupon’ in where you need to type the coupon code. Right below, there is an ‘apply coupon’ option and clicking upon there, the discount will be automatically adjusted to your bill.
Ans: We have varied discounts running based on our promotions. You can find all discounts on the Homepage of the website.
Ans: Yes, we do charge a minimal amount depending upon your area pin code on every cash on delivery option.
Ans: There are no shipping charges for a minimum order value of 399/- or more.
Ans: Currently we don’t have any such facility available with us.
Ans: To avail this facility, you will first go to the contact us page at our website. Our concerned department will notify you about the whole procedure on how to buy in bulk.
Ans: Yes, you will be assigned a Case Manager for the same.