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How can I track an order?
Ans: You can track your order online by clicking the below mentioned link at our website. Kindly let us know if you face any difficulties further.
How do I know my order has been confirmed?
Ans: You will receive an email confirmation from us once your order will be confirmed. The same will contain the details of your order ID, your purchase order and the scheduled delivery time. You will also be notified when your item will be shipped along with a unique tracking number.
How can I cancel my order?
Ans: We would like to tell you that in order to cancel an order, you must visit our website where you will see a particular cancel order section in extreme below. You will need to fill out the details given there and your cancel order will be placed. Else, you can simply drop an email at [email protected]
Can I see Promotions in MY ORDER tab?
Ans: Let us inform you that you cannot see promotions in MY ORDER tab. To see our promotions, you need to login your Skycandle account.
How can I return/ replace an item?
Ans: For any return order, you can place a query at our site through sending an email at [email protected] In case of delay, you can contact us via phone. We will guide you further.
When can I expect refund for my returned item?
Ans: We would like to inform you that refund will be initiated after your product reached back to our warehouse. For more information about our refund policy, you can visit our website, www.skycandle.com. Within 7-8 working days, your money will reflect in your account.
What is the Return policy period applicable for different product?
Ans: In case of returns, you need to contact us within 7 days after delivery of the product at your doorstep. Consumable items like Aroma Oils, Sky Lanterns, Mop and T-light Candles are not covered in Return/ Refund Policy.
How do I file a return request?
Ans: For any return order, you can place a query at our site through sending an email at [email protected] In case of delay, you can contact us via phone. We will guide you further.
Which document do I need to attach for the return/replacement process?
Ans: For any return order, you will require to send an email to us attaching a copy of your invoice.
What is Skycandle Replacement Guarantee?
Ans: In case you received your product in a damaged or defective condition, then try using our Replacement Guarantee option to get a brand new replacement of your product at free of cost. However, replacement is not possible if the product goes out of stock. In such case, we will give you refund. For further information, you may visit this link, https://www.skycandle.com/return-refund
I paid Cash on delivery. How would I get my refund?
Ans: You need to drop a mail at [email protected] for the same. We shall then coordinate with the courier partner to confirm your payment. Once confirmed, you will be contacted by our team.
How will I know whether my order has been shipped?
Ans: You will be intimated through a conformation mail when your order will be shipped.
How do I know my order have been confirmed?
Ans: You will be intimated through an email when your order will be confirmed.
How many days will it take to deliver my order?
Ans: We would like to inform you that our expected delivery time is between 7 to 8 working days. However, we assure your dispatch in 24-48 hours from our warehouse.
How do I know if my order is placed successfully?
Ans: You will be intimated through an email along with a screenshot of your courier tracking details.
Can I order a product that is 'Out Of Stock'?
Ans: In case any product goes out of stock, you will require to communicate with us through an email about the same. Our concerned team will revert back to you immediately.
Do you take orders over phone?
Ans: Currently we don’t have any such facility available with us. You are requested to place an order.
What payment methods do you accept?
Ans: We follow a hassle free delivery policy and accept cash on delivery and all other online payment transactions done through credit card, debit card, paytm wallet.
How can I use my e-Gift voucher?
Ans: Currently we do not have E gift voucher facility for our customers. Instead of that, you can avail our coupon facility for all your purchase.
How do I apply for a coupon?
Ans: In order to apply for a coupon, you need to visit this link at our website, https://www.skycandle.com/checkout/cart/. Here you will see a section called ‘discount coupon’ in where you need to type the coupon code. Right below, there is an ‘apply coupon’ option and clicking upon there, the discount will be automatically adjusted to your bill.
How much Discount I can avail application of the Coupon?
Ans: We have varied discounts running based on our promotions. You can find all discounts on the Homepage of the website.
Is there an additional charge for Cash on Delivery purchase?
Ans: Yes, we do charge a minimal amount depending upon your area pin code on every cash on delivery option.
Are there any shipping charges?
Ans: There are no shipping charges for a minimum order value of 399/- or more.
Can I get to use promotional codes with e-Gift vouchers?
Ans: Currently we don’t have any such facility available with us.
How can I order in Bulk?
Ans: To avail this facility, you will first go to the contact us page at our website. Our concerned department will notify you about the whole procedure on how to buy in bulk.
Will there be a Case Manager for the same?
Ans: Yes, you will be assigned a Case Manager for the same.